Shipping policy
Processing time
Orders are prepared and dispatched from our premises within 1 to 2 business days. Orders placed on weekends or public holidays are processed the next business day.
You will receive a confirmation email when your order is placed, and a second email with tracking details as soon as your parcel leaves us.
Where we ship from
- Europe — shipped from France
- North America — shipped from the United States
This means North American orders are not subject to import duties.
Shipping rates and delivery times
France
| Method | Rate | Delivery |
|---|---|---|
| Pickup point (Mondial Relay) | 6.90 € | 3–5 business days |
| Home delivery | 7.90 € | 2–4 business days |
European Union
| Method | Rate | Delivery |
|---|---|---|
| Pickup point (Mondial Relay) | 9.90 € | 4–7 business days |
| Home delivery | 14.90 € | 4–8 business days |
Switzerland
| Method | Rate | Delivery |
|---|---|---|
| Standard | 19.90 € | 5–10 business days |
Orders to Switzerland may be subject to customs duties and import taxes on arrival. These are payable by the recipient and are not included in our rates.
United States and Canada
Shipping is calculated at checkout according to your delivery address. The exact amount is shown before you confirm your order. Delivery typically takes 3 to 7 business days.
Free shipping
We offer free shipping from time to time, on specific operations or above a threshold we announce at the time. When an offer applies, the discount shows automatically at checkout.
Tracking
Every order ships with tracking. You will receive the tracking number by email once the parcel is handed to the carrier — tracking information usually goes live within a few hours.
If something goes wrong
Parcel marked as delivered but not received — check with your neighbours and your local pickup point first, then contact us. We will open an investigation with the carrier.
Parcel damaged on arrival — take photographs of the packaging and the item before unpacking further, and send them to us within 48 hours.
Wrong or missing item — contact us and we will ship the correct item at our expense.
In all cases: contact@tellthemwhynot.com. We answer within 24 hours on business days.
Incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment — the second shipping cost is payable by the customer.
TELL THEM WHY NOT — SAS 6 rue Gabriel Bachet, 77760 Villiers-sous-Grez, France SIRET 93957483600010 contact@tellthemwhynot.com